FAQ / Help

FAQ / Help

What are the minimum technical platform requirements?
  • Device: The virtual platform is accessible with any device that can connect to the internet through a browser and the experience is fully responsive to all devices.
  • Optimal experience is via Laptop, computer (Mac or PC) or any large screen devices (Android or iOS) are recommended.  If you are using a mobile device, please view the screen in landscape mode.
  • If using an Android device, Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Android and Apple iOS devices do not permit automatic launch of streaming
  • Operating systems: Windows 10, Windows 8.1, Windows 7, Android 4.4, Apple Mac OS X 10.9+, Apple iOS 12+
  • Internet browser: Google Chrome, Firefox 3.6+, iPhone/iPad: Safari/ iOS 12.1+, Android Phone/Tablet: OS 2.3 or higher. Chrome or Firefox are recommended for the best experience.
  • Minimum internet connection: 5 Mbps for seamless video playback
  • Minimum screen resolution: 1024 x 768
  • Allow JavaScript and Cookies
  • Disable pop-up blockers, ad blockers or VPN for the Virtual conference platform URL
  • Firewalls: Use off a VPN is possible, if in line with the legal conditions of your country, but content is accessible without a VPN by default. We encourage you to disconnect from this when watching or interacting with the platform during the event days. MMA Congress 2021 is not responsible for the default restrictions of your institute or company internet provider, network or state.
  • Clear your cookies and cache: If you experience any issues accessing the platform, we suggest you clear your cookies and cache following the instructions found here.
Internet connection requirements:

You may view the virtual experience on a slower connection; however, some users may experience load times that are longer than normal with larger content items. We recommend:

  • A strong Wi-Fi connection or hardwired internet connection of at least 5 Mbps
  • Disconnect from VPN or corporate networks (if possible)
  • Disable ad blocker or pop-up blocker
  • Close any unnecessary applications
  • Refrain from browsing the internet, streaming media and/or downloading large files during this time

Stay tuned! Don't miss an update from APDW 2021

 

For any enquiry e-mail at secretariat@apdwkl2021.org